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You can book flight tickets online very easily with credit card. You access to thailand-airways.com and process some steps as bellow:
- You can SEARCH your itineraries in home page (index) included: Departure, Arrival, Date, Number of Adult, Children, Infant
- You choose your time exactly and You can see your details of Time in Price Breakdown on your screen.
- Flight Details: Check again all details for your flight and click to CONTINUE
- Passengers Details: You fill your information as Name (in your passport), email, phone number. The important is Name and your email. Then CONFIRM AND PAY.
- Pay your flight tickets via credit card (Visa/Master)
- Finally: After you book tickets successfully, please check your email about 10 – 20 minutes later to get your E-Ticket Which you must got it to check in flight.
You can pay flight tickets online via our website through Credit card included Visa, Master and JCB card. When you make a reservation via our website. If the payment was error, please contact to us as soon as possible. Our staffs will support and guide you finish booking easily!
About flight tickets, you don’t need get real tickets as Train or Hotel. After successful payment, you receive a confirmation page included CODE, all your itinerary details and E-tickets will be sent to your email where You registered it via our website.
According to of policy, the agency can book tickets minimum of 4 hours before departure. If in the emergency, you should buy ticket at the check-in counter at the airport.
The customers can book the international and domestic flight operated by Vietnam Airlines or partner airlines. You can book maximum of 6 tickets in a reservation (not including infant under 2 years old).
Vietnam Airline allows transferring children/ infant go with parents or authorized person. Each of parents is allowed going with 1 child/ infant. If children/infant go alone, customer has to pay the extra fee for cabin crew accompanied service. Each of cabin crew will go with 1 infant or child under 4 years and not more than 2 children older 4 years.
Accompanied cabin crew service request must be made at least 3 days before departure day for domestic flight and 5 days for international flight.
The price of children/infant:
|
Children/infant: |
The price |
|
Infant: 0-24 months |
10% of adult’s price |
|
Children: 25 months – 12 years old |
75% of adult’s price |
|
More over 12 years old |
100% of adult’s price |
When you find and check the available tickets on thailand-airways.com, we can offer different prices and displayed from the lowest price for the customer can choose. In additional, when you have plan for travelling, you should book earliest possible because when you book ticket early, you will have tickets with the cheapest price. You shouldn’t book too late in the high season; the price is very expensive.
Free Carry-on Baggage
|
Class |
Number of Pieces |
Weight per Piece |
Dimensions |
|
Business |
2 |
7kg |
56x36x23(cm) or 22x14x9(in) |
|
Economy |
1 |
7kg |
56x36x23(cm) or 22x14x9(in) |
Free Checked Baggage Allowance
|
Flight/Journey |
Class of Service |
Baggage Allowance |
|
Within Asia (except tickets issued in Japan and Vietnam) |
Business Class |
30kg |
|
Economy Class |
20kg |
|
|
Infant |
10kg |
For more information, please see Here.
An e-ticket (or electronic ticket) is a ticket that stored by Vietnam Airline or our website. Every information of guest will be updated in Vietnam Airlines system. You don’t need to print the ticket, just use your code ticket when check-in at the airport. You should carry your e-ticket at all times for both international and domestic flight.
Online booking is available on international and domestic flights operated by Vietnam Airlines and some codeshare flights with our partner airlines.
With Immediate forms of payment, you need to book and purchase tickets at least 6 hours prior to departure.
With Pay later forms of payment, you need to book at least 6 hours prior to departure, pay at least 6 hours prior to departure and maximum 12 hours from booking.
Yes, you can purchase tickets for infants without seat on Vietnam Airlines website.
Infant age: From 7 days to under 2 years old (at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).
Vietnam Airlines reserve right not to provide service or require passengers to purchase new tickets if passengers fail to follow the above rule.
You can book a maximum of 6 passengers (not including infant under 2 years old) in one transaction.
Please divide your itinerary into one-way and/or roundtrip segments. Then you can purchase separated segment by selecting "One Way" and/or "Round Trip" option, system will display all available fares for your selection.
When you search flight on Vietnam Airlines website, our system will display the best available fare. Please see details of Fare types and rules.
We offer the following forms of payment:
Notice
Notice
Reservation and fare are not guaranteed until successful payment
After successful payment, you will receive confirmation email with your reservation code. Please keep your reservation code for reviewing your itinerary and eTickets. Vietnam Airlines also send you the itinerary and eTickets to your registered email.
If you do not receive confirmation email of itinerary and eTickets from Vietnam Airlines within 3-8 hours after successful payment, please contact us by email support@thailand-airways.com
Some airlines carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. But, to guarantee for the seats, passengers need to pay for full in advance. Upon receiving your payment, we will confirm and send you the electronic air ticket directly to your summited email.
The price listed on our website is the basic fare price only which is exclusive of tax & passenger service fee. The final prices will be shown at the confirmation page before you make the payment. Price is mostly calculated in US Dollar, except where noted otherwise. Also, our price includes baggage allowance.
After your booking of the flights is made, it can be held for a limited time due to availability of the seat as well as policy of the airlines. After that time, if we still do not hear back from you, we will automatically cancel your reservation. If you booked the flights but choose to pay later on, we will inform the deadline of payment to you via email, and if you do not make payment before and at this deadline, your booking is also cancelled.
We ensure that you do not need to show your credit card information when making check-in process. You just need to fly with the following documents:
For ticket changes, please send email to support@thailand-airways.com for support. Follow applicable fare rules for changes.
For changing request via email, please submit your change request from your registered email during online booking process, otherwise, your change request will not be accepted.
For refunding your tickets purchased on website thailand-airways.com, please complete refund request form and email to support@thailand-airways.com from your registered email address or contact support@thailand-airways.com
For Vietnam local payment by cash, please directly go to our office to be refunded.
Address: 210, DV8, Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, VIETNAM
Depending on the fare rules, the refund may be permitted with fee or not permitted. The refund will be credited to the payment card or payment account that was used to purchase the tickets.
If you would like to change the schedule, information, please feel free contact us. The ticket will be changed depend on your ticket’ condition. For refund ticket when book on thailand-airways.com. Please contact or sent the request via email support@thailand-airways.com. You must use the email which used in the process reservation for sending refund. If not, your refund will be unaccepted.
According to document No 64/2013/TT-BTC dated 15/5/2013 of Financial Ministry of Vietnam, Vietnam Airlines eTicket is a legal receipt. Boarding pass(es) should be used as the supporting document to prove the services taken.
An electronic receipt will be sent to your registered email when your payment is successful. In the receipt, we will show:
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