FARE RULES

THAI AIRWAYS DOMESTIC FARE FULE

Conditions Royal Silk Premium Economy Economy Infant not occupying seat
      Saver Flexi Full Flexi  
Hand baggage

07 kg (one baggage)

07 kg (one baggage)

07 kg (one baggage)

 

Checked baggage

40 kg

30 kg

20 kg

20 kg 30kg

10 kg

Changes in name

Not permitted

Not permitted

Not permitted 

Not permitted

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

 

Upgrade

• Change fee, and fare difference (if any) apply

Change fee, and fare difference (if any) apply

Change fee, and fare difference (if any) apply

Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply

Not applicable

No-show

Not permitted

Not permitted

Not permitted

Not permitted

 

Cancelation & credit shell

Not permitted

Not permitted

Not permitted

 

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Baggage Fare

Package

Domestic

Note

01kg

USD 9

Only applicable when buying directly at the airport

THAI AIRWAYS INTERNATIONAL FARE FULE ( within TC3 (Asia, Australia, New Zealand), between TC2 (Europe, Africa, Middle East) and TC3 (Asia, Australia, New Zealand):

Conditions

 Royal First                     

Royal Silk Premium Economy Economy Infant not occupying seat
        Saver Flexi Full Flexi  
Hand baggage 07 kg (one baggage)

07 kg (one baggage)

07 kg (one baggage)

07 kg (one baggage)

 

Checked baggage 50 kg

40 kg

40 kg

20 kg

30 kg 35kg

10 kg

Changes in name Not permitted

Not permitted

Not permitted

Not permitted

Not permitted  

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

 

Upgrade • Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

 

No-show

Not Permitted

Not permitted

Not permitted

Not permitted

Not permitted

 

Cancelation & credit shell

Not Permitted

Not permitted

Not permitted

Not permitted

Time condition All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

 

THAI AIRWAYS INTERNATIONAL FARE FULE by Piece Concept applicable to an International Sectors to/from USA/Canada:

Conditions

 Royal First                     

Royal Silk Economy Infant not occupying seat
      Saver Flexi Full Flexi  
Hand baggage 07 kg (one baggage)

07 kg (one baggage)

07 kg (one baggage)

 

Checked baggage 32 kg

32 kg

23 kg

23 kg

Changes in name Not permitted

Not permitted

Not permitted

Not permitted

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

 

Upgrade • Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

 

No-show

Not permitted

Not permitted

Not permitted

Not permitted

Not permitted

 

Cancelation & credit shell

Not permitted

 Not permitted

Not permitted

 
Time condition All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time  

Note:

 Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Airways (TG) Fare & Flights

(*) For flights operated by Thai Airways (TG), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

Changing fee

Package Domestic International

Route, date, flight change

USD 30

USD 140

THAI SMILE AIRWAYS CONDITIONS

THAI SMILE DOMESTIC FARE FULE

Conditions Smile Promotion Smile Saver Smile Value Smile Flexi Smile Plus 
Hand baggage

07 kg

07 kg

07 kg

07 kg 07 kg
Checked baggage

20 kg

20 kg

20 kg

20 kg 30 kg
Changes in name

Not permitted  

Not permitted  

Not permitted  

Not permitted   Permitted with fee
Changes in date/time Not permitted Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Without change fee and fare difference (if any) apply Without change fee and fare difference (if any) apply

Changes in itinerary

Not permitted

Not permitted

Change fee, and fare difference (if any) apply

Without change fee and fare difference (if any) apply Without change fee and fare difference (if any) apply
Cancellation/Refund

Not permitted

Not permitted

Not permitted

Not permitted Not permitted

Time condition

24 hours before the 1st commencing flight departure time

THAI SMILE INTERNATIONAL FARE FULE

Conditions Smile Promotion Smile Saver Smile Value Smile Flexi Smile Plus 
Hand baggage

07 kg

07 kg

07 kg

07 kg 07 kg
Checked baggage

20 kg

20 kg

30 kg

30 kg 40 kg
Changes in name

Not permitted  

Not permitted  

Not permitted  

Not permitted   Permitted with fee
Changes in date/time Not permitted Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Without change fee and fare difference (if any) apply Without change fee and fare difference (if any) apply

Changes in itinerary

Not permitted

Not permitted

Change fee, and fare difference (if any) apply

Without change fee and fare difference (if any) apply Without change fee and fare difference (if any) apply
Cancellation/Refund

Not permitted

Not permitted

Not permitted

Not permitted Not permitted

Time condition

24 hours before the 1st commencing flight departure time

Changing fee 

Domestic

Change Smile Promotion Smile Saver Smile Value Smile Flexi Smile Plus

Route/ itinerary change

Not permitted

Not permitted

USD 35

USD 30 USD 30

Date, time change

Not permitted

USD 35

USD 35

USD 30 USD 30

International

Change Smile Promotion Smile Saver Smile Value Smile Flexi Smile Plus

Route/ itinerary change

Not permitted

Not permitted

USD 65

USD 30 USD 30

Date, time change

Not permitted

USD 65

USD 65

USD 30 USD 30

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Smile Airways (WE) Fare & Flights

(*) For flights operated by Thai Smile Airways (WE), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

THAI VIETJET AIR CONDITIONS

Conditions ECO DELUXE SKYBOSS
Hand baggage

07 kg

07 kg

10 kg

Checked baggage

Purchase

20 kg

30 kg

Changes in name

Not Permitted  

Not Permitted  

Not Permitted  

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)

Upgrade

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

Not applicable

No-show

• The no-show flight ticket is automatically cancelled
• The entire fare of the cancelled flight is forfeited

Contact us within 3 working days after the scheduled departure time to request cancelling

Cancelation & credit shell

• Not Permitted

• Not Permitted

• Permitted with fee (*)
• Credit shell is valid for use up to 01 year

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

(*) Only applicable to ticket booked with original SkyBoss fare (not applicable to SkyBoss fare upgraded from other fare types). Credit shell is valid for use up to 01 (one) year from the scheduled departure date of the cancelled flight. System administration fee applies.

(*) For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

Changing fee

Package Domestic International

Route, date, flight change

USD 30

USD 45

Name change

USD 30

USD 45

Cancelation & credit shell
(SkyBoss only)

USD 30

USD 45

Baggage Fare

Package

Domestic

International

Note

BKK/RGN/KUL

HKG/TPE/TNN /RMQ/KHH/REP/SIN

ICN/PUS/PUS-REP (1 stop-HAN)

15kg

USD 10

USD 18

USD 23

USD 30

Prepaid baggage via website.

20kg

USD 12

USD 20

USD 25

USD 35

25kg

USD 15

USD 30

USD 36

USD 45

30kg

USD 19

USD 35

USD 43

USD 55

35kg

USD 22

USD 40

USD 49

USD 65

40kg

24 USD

USD 45

USD 56

USD 75

Baggage at the airport

USD 15 / 15kg

USD 30 / 20kg

USD 40 / 20kg

Buy at the airport (3 hours before departure time)

Over weight

USD 2 / kg

USD 15 / kg

BANGKOK AIR CONDITIONS

Conditions Web promotion Web saver Web freedom Blue Ribbon
Hand baggage

07 kg

07 kg

07 kg

07 kg
Checked baggage

20 kg

20 kg

20 kg 40 kg
Changes in name

Not Permitted  

Not Permitted  

Not Permitted  

Not Permitted

Flight/Date change

• Change with fee, and fare difference (if any) apply

Change without fee, and fare difference (if any) apply

Change without fee, and fare difference (if any) apply

Change without fee, and fare difference (if any) apply
Upgrade

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)
No-show Fee applied Fee applied Fee applied Fee applied

Cancelation & credit shell

Not Permitted

Not Permitted

Not Permitted

Not Permitted

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• Prepaid Baggage is non-refundable and non-reroutable

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Bangkok Air (PG) Fare & Flights

(*) For flights operated by Bangkok Air (PG), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

Changing fee

Package Domestic International

Route, date, flight change

USD 35

USD 65

Baggage Fare

Domestic

International (Per 1 Kg/USD)

Note

Origin

Destination Destination Destination

Destination

Destination 

Package Price   Zone 1  Zone 2 Zone3  Zone 4 Zone 5  

5kg

USD 25

Zone 1

- 12 15

20

55

Prepaid baggage via website.

 

10kg

USD 40

Zone 2

12 15 20

25

55

15kg

USD 55

Zone 3

15 25 30

35

55

20kg

USD 70

Zone 4

20 25 35

40

55

25kg

USD 85

Zone 5

55 55 55

55

55

30kg USD 100 Notice : Minimum purchase is 5 KGs.
35kg USD 115  
40kg USD 130  

Zone 1: Thailand

Zone 2: Cambodia, Laos, Malaysia, Myanmar, Singapore, Vietnam

Zone 3: Hong Kong, Indonesia, Philippines, Taiwan, Bangladesh

Zone 4: India, Maldives, Japan, China

Zone 5: Other from above except USA/ Canada

Top Destinations

Koh Samui

Koh Samui

Koh Samui, an idyllic Thai island, boasts pristine beaches, lush jungles, and vibrant culture.

Bangkok Thailand

Bangkok

Thailand's vibrant capital, pulsating with bustling markets, ornate temples, and dynamic street life.

Phuket Thailand

Phuket

Thailand's island paradise, boasting stunning beaches, vibrant nightlife, and lush tropical landscapes.

Chiang Mai Thailand

Chiang Mai

Renowned for its ancient temples, vibrant night markets, and lush mountain scenery.


Frequency and Questions

Responsive image
The ideal time to book your flight is between 1 to 3 months before your departure date. However, for holiday seasons or New Year celebrations, we recommend booking even earlier to secure the best deals.
Ensure all the information you provide matches exactly with your passport or other identification documents. Any discrepancies or missing details could result in boarding denial.
Our website accepts all international credit cards, along with Paypal for specific cases. Should you encounter any issues during payment, please review the guidance on our site or contact our support team at support@thailand-airways.com for assistance.
Please check your spam or junk mail folder for emails from us following your booking. If you still haven't received any confirmation, there might have been an error with the email address you provided or your mailbox settings. For further help, reach out to our support team via support@thailand-airways.com.
- Email Us: For quick and detailed responses, we highly recommend emailing us directly at support@thailand-airways.com. Our support team is ready to assist you with any inquiries or issues you might have.
- Live Chat: For immediate assistance, engage with us through the live chat feature on our website. Just click on the chat icon located in the bottom right corner of your screen.
- Call Us: If you prefer to speak with us directly, please call our hotline at the numbers provided below:
+ US/Canada: (+1) 917 267 7860
+ UK: (+44) 208 638 7060
We're here to help resolve your issues quickly and efficiently.
AS RECOMMENTED ON
recomented on page
PAYMENT SUPPORT
payment support in thailand-airways.com