PAYMENT GUIDELINE

Option 1: Pay through http://onepay.com.vn/ using Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club...

Please click on the OnePay link at the last step of application or email to proceed directly to payment.

OnePay: Safer, Easier, Quicker
"All popular international cards such as VISA, MasterCard, American Express, JCB, Diners Club... are easily paid through OnePay - an official online payment provider in Vietnam by Mastercard International Organization. One Pay Company successfully combined with Vietnam Commercial Bank (Vietcombank), and International Mastercard Organization to implement OnePay - online payment solution. It is used to send and receive money by customers worldwide. After submitting your payment, customers will be received the transaction’s result after only 2 to 5 seconds. "

Option 2: Pay in cash at our office

- Head Office: 210, DV8, Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi

- Representative Office: 210, DV8, Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi

Need help?

At phone number: Hotline: +84 961 818 165

Email address: support@thailand-airways.com

Our Client Support will response you within 2 hours during business hours and within 24 hours out of office hours.

PAYMENT ISSUES

– If you make payment is failed, some below situations which could have possibly caused the decline. Please double check carefully before making payment again:

+ Your credit card does not have online payment function.

+ Your credit is expired.

+ Mistyped the Card Security Code (CSC).

+ Reached daily spending limit.

PAYMENT SECURITY

thailand-airways.com ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, thailand-airways.com is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.

If you have any additional queries or concerns please email us support@thailand-airways.com and we will reply within 2 hours.