PAYMENT GUIDELINE

Option 1: Pay through http://onepay.com.vn/ using Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club...

Please click on the OnePay link at the last step of application or email to proceed directly to payment.

OnePay: Safer, Easier, Quicker
"All popular international cards such as VISA, MasterCard, American Express, JCB, Diners Club... are easily paid through OnePay - an official online payment provider in Vietnam by Mastercard International Organization. One Pay Company successfully combined with Vietnam Commercial Bank (Vietcombank), and International Mastercard Organization to implement OnePay - online payment solution. It is used to send and receive money by customers worldwide. After submitting your payment, customers will be received the transaction’s result after only 2 to 5 seconds. "

Option 2: Pay in cash at our office

- Head Office: 210, DV8, Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi

- Representative Office: 210, DV8, Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi

Need help?

At phone number: Hotline: +84 961 818 165

Email address: support@thailand-airways.com

Our Client Support will response you within 2 hours during business hours and within 24 hours out of office hours.

PAYMENT ISSUES

– If you make payment is failed, some below situations which could have possibly caused the decline. Please double check carefully before making payment again:

+ Your credit card does not have online payment function.

+ Your credit is expired.

+ Mistyped the Card Security Code (CSC).

+ Reached daily spending limit.

PAYMENT SECURITY

thailand-airways.com ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, thailand-airways.com is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.

If you have any additional queries or concerns please email us support@thailand-airways.com and we will reply within 2 hours.

Top Destinations

Koh Samui

Koh Samui

Koh Samui, an idyllic Thai island, boasts pristine beaches, lush jungles, and vibrant culture.

Bangkok Thailand

Bangkok

Thailand's vibrant capital, pulsating with bustling markets, ornate temples, and dynamic street life.

Phuket Thailand

Phuket

Thailand's island paradise, boasting stunning beaches, vibrant nightlife, and lush tropical landscapes.

Chiang Mai Thailand

Chiang Mai

Renowned for its ancient temples, vibrant night markets, and lush mountain scenery.


Frequency and Questions

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The ideal time to book your flight is between 1 to 3 months before your departure date. However, for holiday seasons or New Year celebrations, we recommend booking even earlier to secure the best deals.
Ensure all the information you provide matches exactly with your passport or other identification documents. Any discrepancies or missing details could result in boarding denial.
Our website accepts all international credit cards, along with Paypal for specific cases. Should you encounter any issues during payment, please review the guidance on our site or contact our support team at support@thailand-airways.com for assistance.
Please check your spam or junk mail folder for emails from us following your booking. If you still haven't received any confirmation, there might have been an error with the email address you provided or your mailbox settings. For further help, reach out to our support team via support@thailand-airways.com.
- Email Us: For quick and detailed responses, we highly recommend emailing us directly at support@thailand-airways.com. Our support team is ready to assist you with any inquiries or issues you might have.
- Live Chat: For immediate assistance, engage with us through the live chat feature on our website. Just click on the chat icon located in the bottom right corner of your screen.
- Call Us: If you prefer to speak with us directly, please call our hotline at the numbers provided below:
+ US/Canada: (+1) 917 267 7860
+ UK: (+44) 208 638 7060
We're here to help resolve your issues quickly and efficiently.
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